Return policy

Return & Refund Policy

At Langford England, we take pride in the quality of our leather products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility

We accept returns or exchanges only if:

You received a damaged, defective, or wrong item
You notify us within 48 hours of receiving the order

To be eligible for a return:

The item must be unused and in original condition
It must be in the original packaging with all tags intact

🚫 Non-Returnable Items

We do not accept returns for:

Change of mind after delivery
Products that have been used or damaged after delivery
Custom or personalized items

🔁 Exchange Policy

If your item qualifies for a return, you may request:

A replacement of the same item
An exchange for another item of equal value

💸 Refund Policy

Since we operate on Cash on Delivery, we currently do not offer cash refunds. Instead:

You may request a product exchange
Or receive a store credit for future purchases

🛠️ How to Request a Return

Contact us within 48 hours of delivery via:
- 📩 Email: support@langfordengland.com
- 📱 DM: @langfordengland on Facebook/Instagram
Provide your order ID, a description of the issue, and photos if applicable.
Once approved, we’ll arrange return instructions or a product replacement.

📍 Return Shipping

For valid returns due to our fault (wrong or damaged item), we will cover the return shipping cost.
For any other return requests, the customer may bear the return shipping cost (if approved).